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Give customers a great experience, and they’ll buy more, be more loyal and share their experience with friends. They want the design of websites and mobile apps to be elegant and user-friendly; they want automation to ease experience. But these advances don’t matter much if speed, convenience and the right information are lacking.

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May 27,  · 1. Analyze customer satisfaction survey results. Using customer satisfaction surveys (which you can easily create in HubSpot) on a regular basis — and after meaningful moments throughout the customer journey — provides insight into your customers' experience with your brand and product or service.. A great way to measure customer experience is Net .